Maintenance Updates

In our ongoing commitment to comply with evolving regulatory requirements and to partner with fully licensed service providers, we will be making adjustments to some of our payment services. Please see the details below.

1. Temporary suspension of selected payment methods

, the following payment methods provided via UAB OnlyChain Fintech Limited will be temporarily suspended for European Economic Area (EAA) users (except Malta) until further notice:

Due to changes in the applicable regulatory framework, the existing service arrangement between you and UAB OnlyChain Fintech Limited will be affected. We are in the process of designating new, fully regulated payment service partners to ensure long-term service stability and compliance. As a result, the linking between your ZEN Wallet and UAB OnlyChain Fintech Limited will be automatically removed on Dec 30, 2025. This step is necessary to facilitate a smooth transition and to maintain service continuity under a fully compliant structure.

3. Your seamless alternative: Transition to Bybit EU

Please be assured that your Euro (EUR) deposit and withdrawal services will continue without interruption. We have prepared a fully compliant alternative platform for you.

Starting Jul 1, 2025, all eligible EEA users can onboard via our fully licensed European platform at [www.bybit.eu](http://www.bybit.eu/).

To ensure a smooth transition, please follow these steps:

Go to www.bybit.eu and complete your account verification.

Bybit EU operates on a separate application. Please download the Bybit EU App from the App Store or Google Play Store.

 Use your Bybit EU account credentials to log in. You will be able to continue depositing, withdrawing and trading with Euros (EUR).

We sincerely apologize for any inconvenience this necessary change may cause and greatly appreciate your understanding and continued support. 

This change only affects the specific payment channels listed above. Your ability to buy and sell cryptocurrencies using other available methods remains unaffected.

If you have any questions, please contact our Customer Support team, and we'll be happy to assist.

[Important Notice] Adjustments for selected payment methods on OnlyChain

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